When making a purchase from It's Treat o'Clock

In order to purchase a product, simply browse through the online shopping facility. Click on the ‘Add To Cart’ icon next to your chosen product and the item will be put in your shopping basket (a running total is visible on the top right of the online shop). Once you have finished shopping, click on the shopping cart to checkout, or press “Go to checkout”. The products and total purchase price, including postage and packing costs, will appear and invite you to complete your payment and add delivery details. All items shown on the website are subject to availability. In the event of any items not being available we will contact you to review your order.

In the event of a Hamper product being unavailable this will be substituted with a similar product of equal value or more.

Making a Payment

Pay by Paypalj or by credit/debit card:

All prices quoted are in £ British Pounds (sterling). We accept credit/debit cards, which are processed by PayPal via a secure on-line encrypted payment system, and accept credit or debit cards from MasterCard and Visa.

Payment by Cheque:

If you want to pay by cheque, please call or email us. Please send your cheque made payable to ‘It's Treat o'Clock’

Please remember to write your order number on the back of the cheque! Your order won’t be shipped until the funds have cleared our account.

Delivery:

We can deliver items anywhere in Mainland UK.

Delivery of goods is made once full payment is made.

Delivery will be via Royal Mail / Parcel Force, which should be with you within 2 – 3 working days.

We don’t deliver to Post Office (P.O.) boxes or shipping agent addresses.

Please ensure that you provide accurate contact or delivery details to ensure timely delivery. We do not accept liability for any failed or late deliveries due to incorrect address details.

Delivery is between the hours of 8am and 6pm, we are unable to confirm a time. The delivery date will be agreed and confirmed with you and a signed acknowledgement of receipt will be required. If a receipt cannot be obtained, a card will be left with a contact number for you to collect the goods from a local Royal Mail Post Office.

The goods will be held by the local Royal Mail Post Office for a maximum of sixteen days.

Postage costs:

Parcels up to 2kgs are sent using Royal Mail Signed For 2nd class service. Cost is £3.95

Parcels over 2kgs and up to maximum 5kgs are sent using Royal mail Parcelforce Cost is up to £13.75

This service excludes the following destinations: The Highlands & Islands of Scotland and Northern Ireland, Isle of Man and Isles of Scilly & non UK addresses. Please contact us by email to order.

We aim to process all orders within 48 hours of ordering. If this is not possible we will contact you.

Cancellations, Returns, Refunds:

If you change your mind about the product you may cancel your order within 14 days of receiving the items under the Distance Selling Directive. Products can only be returned if they are unopened and undamaged. Please note that in this case you will need to pay the return delivery charge however we will refund you the full amount that you have paid for the product including the original delivery charge. Unfortunately we cannot accept proof of postage as proof of receipt for the goods and the refund will be only issued if the products are received by us and are in a good condition.

Whereas every effort is made to supply high quality goods as shown, if the goods arrive damaged or are different to your order, we will send you a replacement or a refund for the full amount including the original delivery charge. For any claim to be accepted, ‘It's Treat o'Clock’ must be notified within 3 days of receiving the items on 07483145771 or itstreatoclock@outlook.com This does not affect your statutory rights as a consumer.

Statutory Rights:

Your statutory rights remain unaffected by these terms and conditions.

Privacy Policy:

We are committed to protecting your privacy and security. We will only use the information that we collect about you to process your order and to provide you with the best possible online service. It’s treat o’clock will not disclose customer information to third parties.

Governing Law

Our terms and conditions are governed by English law, irrespective of where you are based.

General Information

Whilst every effort has been made to ensure that the information contained in this website is correct, it’s treat o’clock cannot be held responsible for any errors that may occur. We reserve the right at any time to modify or discontinue the service, products or the prices (or any content thereof) without any notice.

It’s Treat o'Clock offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, polices and notices stated here. By placing an order with us you are agreeing to accept these terms and conditions. We reserve the right to amend or remove any section of the terms and conditions without prior notice.

07483 145771

©2018 by it’s treat o’clock. Proudly created with Wix.com